Returns and Refunds

We hope you’re happy with your Fareham Pets order. If you need to return an eligible item, please contact us at [email address] before sending anything back.

Frozen, Chilled and Perishable Products

For food-safety reasons, frozen, chilled and other perishable products cannot be returned or exchanged if you simply change your mind. This does not affect your statutory rights if an item arrives damaged, defective, unsafe, incorrectly supplied or not as described.

Please check frozen and chilled products as soon as they are delivered. If there is a problem, contact us promptly with your order number and photographs so we can investigate and arrange an appropriate refund or replacement.

Other Products

You may cancel and return most unused, non-perishable products within 14 days of receiving them. Returned items must be in their original packaging, unused and in a resaleable condition.

After notifying us, please return the goods within 14 days. Unless the item is faulty, damaged or incorrect, you are responsible for the return postage costs. We recommend obtaining proof of postage.

Sealed products supplied for health or hygiene reasons cannot be returned once their seal has been broken.

Refunds

Approved refunds will be made to the original payment method. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.

Nothing in this policy affects your statutory consumer rights.