Privacy Policy

Last updated: September 2026

Fareham Pets respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it and the rights you have.

1. Who We Are

This website is operated by Fareham Pets Ltd, trading as Fareham Pets.

Website: https://farehampets.co.uk
Address: Fareham Pets Ltd, 111 Wickham Road, Fareham, Hants. PO16 7HZ
Email: privacy@farehampets.co.uk

For data-protection purposes, Fareham Pets are the data controller responsible for the personal information collected through this website.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Your name, billing address and delivery address.
  • Your email address and telephone number.
  • Your account username and account preferences.
  • Details of products ordered, payments, deliveries, refunds and customer enquiries.
  • Information you provide through contact forms, reviews or comments.
  • Your IP address, browser type, device information and website activity.
  • Your marketing preferences and newsletter subscription status.

We do not normally receive or store your complete payment-card details. Card payments are securely processed by our chosen payment provider.

3. How We Use Your Information

We use personal information to:

  • Create and manage customer accounts.
  • Process payments and fulfil orders.
  • Arrange delivery or collection.
  • Send order confirmations, invoices and service messages.
  • Respond to questions, complaints, returns and refund requests.
  • Prevent fraud, misuse and security threats.
  • Maintain our financial, tax and business records.
  • Improve our website, products and customer service.
  • Send marketing emails where you have consented or where otherwise permitted by law.

4. Our Lawful Bases

Under UK data-protection law, we rely on one or more of the following lawful bases:

  • Contract: when information is needed to process and fulfil your order or manage your account.
  • Legal obligation: when we must retain records or comply with tax, accounting or consumer-protection laws.
  • Legitimate interests: for activities such as improving our services, answering enquiries, preventing fraud and protecting our business, provided your rights are not overridden.
  • Consent: for optional marketing and non-essential cookies where consent is required.

5. Payments

Payments are processed securely by Stripe. Your payment provider processes information in accordance with its own privacy policy. We may receive limited transaction information, such as payment status, transaction reference and the type of payment method used.

6. Deliveries

We use the information provided with your order to arrange delivery or collection. Where necessary, we may share your name, delivery address, telephone number and relevant delivery instructions with our courier or delivery providers, or state our own team for local delivery.

7. Who We Share Information With

We only share personal information where it is necessary to operate our business, fulfil orders or comply with the law. Recipients may include:

  • Payment processors.
  • Delivery companies or local delivery personnel.
  • Website hosting, maintenance and security providers.
  • Email and newsletter providers.
  • Analytics providers, where enabled and permitted.
  • Accountants, insurers, professional advisers and regulatory authorities.

These providers may only use the information for the relevant service or in accordance with their own legal responsibilities. We do not sell your personal information.

8. Marketing

If you subscribe to our newsletter, we may send you information about products, offers and Fareham Pets news. You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting us.

Unsubscribing from marketing will not stop essential messages about your account or orders.

9. Cookies

Our website uses cookies and similar technologies. Essential cookies are needed for functions such as the shopping basket, checkout, account login, security and remembering your cookie choices.

With your permission, we may also use analytics or marketing cookies to understand how visitors use the website and to improve our services. You can accept, reject or manage non-essential cookies through our cookie banner.

For further details, please see our Cookie Policy.

10. Comments, Reviews and Contact Forms

When you submit a comment, product review or contact form, we collect the information entered into the form. We may also collect your IP address and browser information to help detect spam, prevent misuse and protect the website.

Approved comments and reviews may be displayed publicly alongside the name you provide. Your email address will not normally be displayed publicly.

11. Embedded Content and External Links

Our pages may include content or links from other websites, such as videos, maps or social-media services. Those websites may collect information, use cookies and monitor your interaction with their content. Their own privacy policies will apply.

12. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required:

  • Order, payment and invoice records are normally retained for up to six years, or longer where required by law.
  • Account information is retained while your account remains active, subject to legal record-keeping requirements.
  • Enquiries and correspondence are retained for as long as reasonably necessary to deal with the matter.
  • Marketing information is retained until you unsubscribe, withdraw consent or it is no longer needed.
  • Comments and reviews may remain published unless removal is requested and no legal reason requires us to retain them.

13. How We Protect Your Information

We use appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

14. International Data Transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require appropriate legal safeguards to be used, such as an adequacy regulation or approved contractual protections.

15. Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information.
  • Ask us to restrict how your information is used.
  • Object to certain uses of your information.
  • Request a portable copy of information you provided to us.
  • Withdraw consent where processing is based on consent.

These rights are subject to legal exceptions. For example, we may need to retain order information for tax, accounting, fraud-prevention or legal purposes.

To make a request, contact us at privacy@farehampets. We may need to confirm your identity before responding.

16. Complaints

Please contact us first if you have concerns about how we handle your information, and we will do our best to resolve them.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

17. Changes to This Policy

We may update this privacy policy when our website, services or legal obligations change. The latest version will always be published on this page with its revision date.